Client Services Professional
Currently Based in London, UK
Hello! I'm Lucas
A client focused business professional currently based in London, UK. My experience is working for software technology companies in account, project and partnership management.
Outside my professional life I am often playing sports, creating podcasts or watching Netflix and trying to come up with creative ways to make people laugh.
March 2020 - Present
Customer Success Manager
Working with our Enterprise and UK Government Clients to ensure that they see success from their LinkedIn Talent Solutions investment through onboarding, consulting and implementation of scalable education programs.
June 2019 - March 2020
Business and Technical Consultant
Responsible for supporting Project Managers by developing and maintaining strong relationships with new and existing customers.
Required to perform gap analysis and solution designs using previous experience in technology change and business change projects.
Heavily involved in running meetings and delivering presentations.
Nov 2018 - May 2019
Senior Customer Success & Partnership Manager
Primarily responsible for engaging and developing new partners to bring them into the fold of Venzee's eco-system.
Acting as a project and account manager I work to make sure partners are able to connect to the API provided by Venzee.
May 2018 - Sep 2018
Customer Success Manager
Part of the CS team I was responsible for managing a book of over 15 clients. In charge of making sure my clients were trained, on-boarded and had a contact person for our software solution. Keeping client churn low was the goal and was achieved.
Feb 2018 - May 2018
Contract - Business Analyst
Provincial Health Services Authority (PHSA)
Brought on for a short contract to complete the business and technical requirements for a customer software solution for PHSA Physicians to use in their day-to-day work environments.
Additionally, I was responsible for developing the training materials that were to be used for educating the physicians
Jun 2016 - Sep 2017
Client Services Team Lead
Managed the day-to-day operations of all client facing services including client support and account management.
Responsible for a team of 4; working to ensure that their needs were met professionally and they were reaching their goals. Reported to upper management to show progress of team’s execution
Nov 2015 - Jun 2016
One of two client mangers responsible for a book of over 10 clients on long term, large scale contracts.
I was responsible for planning and executing plans for new product development as part of Statements of work requested by clients. SME for all of Navarik's products
Jan 2015 - Nov 2015
Client Support Analyst
Front line support providing worldwide assistance to users via email, phone and chat. My introduction into the adult career world this was where I gained a lot of experience with troubleshooting techniques as well as people skills.
I will always be thankful for this job as it gave me a great place to start.
Bachelor's of Computer Science and Business Degree
UNIVERSITY OF VICTORIA
Over the course of 5 years I completed a Bachelors of Computer Science with a minor in Business. My desire to be future proof but also have a base understanding of business practices lead me to complete this degree.
High School Diploma
DELTA SECONDARY SCHOOL
After immigrating from South Africa I started high school at Grade 9 in Canada.
Business Analysis - Proficient
Creativity - Excellent
Partnership Management - Advanced
Project Management - Advanced
Communication - Excellent
Leadership - Excellent
Presentation and Training - Expert
Software Specialist - Advanced
All my positions throughout my career have involved some kind of account management. Whether it was BP and ExxonMobil for Navarik or physicians for PHSA my knowledge of understanding different working groups is extensive.
Much like account management, all my roles have, in some way or another, involved a moderate amount of project management. I was responsible for all partnership implementation projects at Venzee. At Navarik I was responsible for my client's new development projects. From the small to the big, I have been well versed in project management.
I believe I am a natural born leader and that shown in group projects at school, being team captain for sports teams I have been on and even in my professional life.
At McDonalds in my teenage years I worked my way up from FOH to Shift Manager in 3 years. Navarik trusted me with leading the entire client services team after 1.5 years there and Venzee put me in charge of handling the partnership deployment.